Shipping policy

Shipping Policy – Optic Souq

Last updated: 17 October 2026

Optic Souq (a unit of B.N International) ships wholesale orders from Chandni Chowk, Delhi.

1. Dispatch

Orders are dispatched within 1–2 working days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. If an item is unavailable, our team contacts you by call or WhatsApp before dispatch.

2. Delivery

Delivery normally takes 3–7 working days after dispatch within India, depending on the destination. We ship across India and worldwide.

3. Shipping charges

Shipping is free on prepaid orders in India above ₹5,000. For prepaid orders below ₹5,000, and for COD orders, the shipping charge is calculated at checkout.

4. Cash on delivery

Partial COD is available pan-India on orders above ₹2,000: you pay a small token online at checkout and the balance to the courier. A 10% COD charge applies and is shown at checkout. Prepaid orders have no COD charge.

5. Tracking

After dispatch we share the tracking number or LR on WhatsApp.

6. Damaged, tampered or missing shipments

Inspect the parcel at delivery. If it looks damaged or tampered with, note it with the delivery partner where possible and tell us within 24 hours of delivery, with clear photos of the outer packaging, the shipping label and the affected products. Keep all packaging until the claim is resolved.

7. Contact