Privacy Policy

Effective date: July 11, 2026

This Privacy Policy explains how Optic Souq, a unit of B.N International (“Optic Souq”, “we”, “us”, or “our”), collects, uses, shares, and protects personal data when you visit b2bopticsouq.com, contact us, create an account, or place an order.

1. Information We Collect

  • Identity and business details, such as name, company/store name, GST or tax details where provided.
  • Contact details, including email, phone number, WhatsApp number, billing address, and shipping address.
  • Order and transaction details, including products, quantities, payment status, returns, and support history. We do not directly store full payment-card details handled by payment providers.
  • Device and usage information, such as IP address, browser, device identifiers, cookies, pages viewed, and interactions with the site.
  • Information you provide through forms, email, phone, WhatsApp, or social media.

2. How We Use Information

  • Process and deliver orders, payments, returns, and refunds.
  • Verify customers, prevent fraud, and secure the store.
  • Provide customer and dealer support and communicate service updates.
  • Operate, analyse, personalize, and improve the website and product offering.
  • Send marketing messages where permitted and allow you to opt out.
  • Meet accounting, tax, legal, regulatory, and dispute-resolution obligations.

3. Sharing of Information

We may share necessary information with Shopify, payment processors, courier and transport partners, IT and hosting providers, analytics and marketing providers, professional advisers, and government or law-enforcement authorities where required. These parties may process data in India or other countries under their own terms and safeguards. We do not sell personal data for money.

4. Cookies

Our store and service providers use essential, functional, analytics, and advertising cookies or similar technologies. You can manage cookies through your browser and any consent controls shown on the site. Disabling some cookies may affect store features.

5. Data Retention and Security

We retain information only as long as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

6. Your Choices and Rights

Subject to applicable law, you may request access, correction, updating, or deletion of your personal data; withdraw consent where processing relies on consent; opt out of marketing; or raise a grievance. We may need to verify your identity and may retain information where legally required.

7. Children

This B2B store is intended for business users and is not directed to children. We do not knowingly seek personal data from children.

8. Third-Party Links

The site may link to third-party websites or services. Their privacy practices are governed by their own policies.

9. Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. The updated version will be posted here with a revised effective date.

10. Contact and Grievances

For privacy requests or grievances, contact:

Optic Souq (Unit Of B.N International)
155 Katra Bariyan, Fatehpuri, Chandni Chowk, Opposite Union Bank of India, Delhi 110006, India
Phone / WhatsApp: +91 8076588013
Email: tanishq@batranovelties.com