Terms & Conditions

Terms and Conditions - Optic Souq

1. General Information
   Optic Souq is a wholesaler and importer of optical products. We exclusively deal with optical dealers, retailers, shopkeepers, opticians, and other related businesses. We do not provide goods to the general public.

2. Payment Terms
   All transactions are to be made in cash only. We do not offer any credit or deferred payment options.

3. Minimum Order Quantity (MOQ)
   The minimum order quantity is 6 pieces per model. This ensures that we can provide our products in bulk and at competitive wholesale prices.

4. Minimum Cart Value
   The minimum cart value for any order is ₹5000. This is applicable to ensure that our orders meet the required business scale for wholesale transactions.

5. Verification Process
   We reserve the right to verify that customers are genuine optical retailers, shopkeepers, opticians, or similar businesses. During the verification process, we may request documentation to confirm your business status.

6. No Direct Sales to Public
   Optic Souq does not supply products directly to the public. Our services are exclusively available to registered optical businesses and dealers.

7. Optical Dealers Welcome
   Optical dealers and related businesses are most welcome to place orders with us. We aim to provide high-quality optical products to trusted business partners.

8. Changes to Terms
   Optic Souq reserves the right to modify these terms and conditions at any time. Updated terms will be communicated to customers and are effective from the date they are published.

For any inquiries, please contact our team directly at 8076588013.

Optic Souq
📞 8076588013 | 🌐 [b2bopticsouq.com]

Shipping Policy – Optic Souq

Last Updated: October 2025

At Optic Souq, we aim to deliver your optical products safely, quickly, and efficiently to your doorstep. Please review our shipping policy below for complete details on how we process and deliver your orders.

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1. Order Processing Time

• All orders are processed within 1–2 business days after confirmation and payment.

• Orders placed on weekends or public holidays will be processed on the next working day.

• In case of stock unavailability or delay, our team will contact you directly via call or WhatsApp.

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2. Shipping Partners & Coverage

• We ship through trusted logistics partners such as DTDC, Delhivery, Blue Dart, and others, depending on your location.

• Shipping is available across India, including remote and tier-3 cities.

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3. Shipping Charges

• Shipping charges are calculated based on weight, volume, and destination.

• Final shipping cost will be visible at checkout or shared by our sales team before dispatch.

• Free shipping may be offered on bulk orders or during special promotions.

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4. Delivery Timeline

• Estimated delivery time is 3–7 business days within India (may vary by location).

• Remote areas may take additional time.

• You will receive a tracking ID once your order has been dispatched.

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5. Order Tracking

• Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or email.

• You can track the shipment directly on the courier partner’s website.

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6. Damaged or Lost Shipments

• We take utmost care in packing, but in case of damaged or missing items, please notify us within 24 hours of delivery with images and order details.

• Claims raised after 24 hours may not be eligible for replacement or refund.

 

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8. Contact Us

For any queries regarding your order or shipping:
📞 +91 8076588013

 

🌐 www.b2bopq.comticsouq.com